MS 365 Support Specialist

• providing second level support and solving problems of Microsoft 365 users
• cooperation with third line of support (IT architects, IT administrators, project managers, application owners) and communication with other departments of the ista Group
• solving problems or reporting and assigning them to the third line of support when needed
• managing e-mail addresses and MS Teams channels for all recipients
• support of migration process from and to MS 365
• participation in testing new solutions and testing their implementations
• participation in IT security assessments
• creating and updating user manuals
• making the documentation based on FAQ
• active participation in raising the standards of support service

• high English written and spoken language skills (min. B2)
• high motivation to work in the IT support area
• good communication skills
• great troubleshooting skills
• analytical skills
• team work orientation
• ability to be well-organized
• ability to work under pressure
• readiness to quickly adapt to changes
• openness to occasional business trips

• Employment contract: 10 000 - 15 000 PLN gross
• B2B contract: 13 000 - 18 000 PLN net
• Regular training (also certified)
• Access to e-learning platforms
• Language classes
• Benefit package
• Group insurance
• Sports subscription
• Modern office in the center of Gliwice - fun room, chillout room, parents room, parking, electrically
  adjustable desks, 2-3 monitors
• Freedom in choosing solutions and technological tools
• Part - remote work and flexible working hours

We are ista IT Division Poland called Pionista - pioneers of ista - TecCrew at ista Shared Services Polska company within the international ista Group.

Our goals are development, support and testing of applications and systems,  IT infrastructure administration  and process automation based on Robotic Process Automation.

You can meet us in a new, modern office at Dworcowa 25 street in the heart of Gliwice. We work in a hybrid system as well as remotely.

Take a look at our social media profiles to get to know us better:

• https://pl.linkedin.com/showcase/ista-it-division
• https://www.facebook.com/istaitdivision/

Wherever you are - join us!